Sinex Solutions, Inc.

Effective date of this revision: January 1, 2026

This Privacy Policy describes how Sinex Solutions, Inc. ("Sinex," "we," or "us") handles personal information through our websites, software, Sinex Mobile application, and related services.

Information We Collect
We may collect contact details, email addresses, user identifiers, account information, support communications, and information customers or users submit through our services. Technical information may include IP address, device and operating system details, activity within the services, and diagnostic information. The information collected depends on the services and features used.

How We Use Information
We use information to provide and support our services, manage accounts and customer relationships, administer billing, send service communications, troubleshoot problems, improve functionality, protect our systems, and meet legal and contractual obligations.

How We Share Information
We may share information with providers supporting our operations, customer-authorized persons, or others as directed by a customer. We may also disclose information as required by law, to protect rights or security, or in connection with a merger or sale, subject to applicable requirements. Third-party services may have their own privacy notices.

Customer Information
Information submitted through our software or mobile application is handled in connection with providing the services and in accordance with applicable customer agreements. Requests concerning information managed by your employer or another customer organization should first be directed to that organization. Applicable privacy rights are not limited by those agreements.

Cookies and Mobile Settings
Our websites and software may use cookies or similar technologies to support functionality and understand usage. Browser and device settings may let you manage cookies and app permissions; limiting them may affect features. Uninstalling Sinex Mobile stops its operation on that device but does not automatically delete information already stored in our systems.

Security and Retention
We take reasonable steps to protect personal information, although no system is completely secure. We retain information as needed to provide services and for legitimate business, legal, and contractual purposes. Retained records and backups remain subject to applicable retention and deletion requirements.

Privacy Requests
Contact info@sinexsolutions.com to ask about personal information or request access, correction, or deletion. We address requests in accordance with applicable law, verification requirements, and our role in handling the information, including coordination with the relevant customer where appropriate.

Children
Our services are intended for business use and are not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

Policy Updates and Contact
We may update this policy and post a revised effective date. We will provide additional notice or obtain consent where required by law. Questions about this policy may be sent to Sinex Solutions, Inc. at info@sinexsolutions.com.